From: Jonathan Harrison [jonathan_harriso@hotmail.com]
Sent: 16 November 2005 13:39
To: Jonathan Harrison
Subject: Fw: Baroni Limited - Offshoring Newsletter' - 36/05
 
 
-------Original Message-------
 
Date: 09/24/05 18:34:43
Subject: Baroni Limited - Offshoring Newsletter' - 36/05
 
 
 

Asia's Strong Economic Growth Continues says Asian Development Bank

The Asian Development Bank expects developing economies in Asia as a whole to grow a strong 6.6 percent this year. However, the ADB says there are large regional differences, and rising oil prices are potential threats to the overall strong trend.

Global crude oil prices have risen by nearly 75% since the start of 2005, said Asian Development Outlook 2005 Update, the supplement to ADB's flagship publication forecasting economic trends in the Asia and Pacific region. As a net oil importer, Asia is vulnerable to high international crude oil prices, which are likely to remain high for some time and could hurt the region's growth momentum, the report said. Asia, produces about 11% of the world's crude oil, but consuming more than 20% of it. And this gap is widening as the two regional giants - PRC and India - continue to need more oil. In 2003, about 44.7% of oil consumption in the region was imported, compared with just about 10% in the mid-1980s.

In spite of these pressures, the economic giants, China is expected to grow by 9.2 percent - up from the ADB's forecast in April of 8.5. The prediction for India, whose fiscal year ends next March, remains at 6.9 percent But Southeast Asian growth has been downgraded to 5 percent, from 5.4. ADB chief economist Ifzal Ali cites a number of factors.

'Of course there is the problem associated with higher oil prices, but the downturn in the electronics cycle has hurt Malaysia and the Philippines,' he explained. 'We've witnessed that Thailand and the Philippines have suffered from drought in the earlier part of this year. And Thailand has also suffered from the insurgency that is going on in the southern part of the country.'

But there are still some positive factors that vary from country to country and could influence the actual growth outcome. Despite the risks, countries in Asia are considered to be in a better position to absorb the current oil shocks than they were at the time of previous oil shocks, the report said. The recent run-up of nominal oil prices also has been more modest and gradual than the earlier shocks, it added.

'Further, external payments positions are more secure, monetary policy is more credible; fiscal strength is greater, and economic structures are more flexible and capable of adjusting more quickly than before,' the update added. Some economies, such as the Philippines and Thailand, have already tightened their monetary policy in order to help contain the inflationary impact.

'As developing Asia consumes more oil than it produces, higher oil prices are likely to eat into its income growth,' the ADB update warned. 'Higher oil prices also add to inflationary pressures, and, since many countries in developing Asia subsidize or directly control the retail prices of oil products, this will create additional fiscal burdens.'

'Although subsidies may provide short-term relief from the pain of higher oil prices, they do so at high opportunity cost and at the risk of upsetting macroeconomic stability,' the update said. Thailand has announced that all fuel subsidies would be removed by February 2006, while Malaysia has declared its intension to scrap subsidies on gasoline and diesel.

The ADB report also says a successful political transition and an improving investment climate are expected to lift growth in Indonesia, and strong growth is expected to continue in Vietnam.

 

 
 Top Stories
 

Intel to create software development centre in Argentina
The government of Cordoba is said to have made a great deal of concessions to Intel -including tax breaks and the construction of the building where the labs will be housed- to make them pick this location instead of Brazil's Sao Paulo and Mexico's capital. While the development might seem small -creating between 200 and 300 direct jobs of 'highly skilled' positions -the governor puts the number at 500, probably counting indirect work created by it- it's certainly a good leading case for Argentina's second largest city after Buenos Aires, which is also on the verge of getting a multi-year investment commitment from german car maker Volkswagen.

BPOs eyeing US healthcare sector
The healthcare sector in the US is undergoing a sea change due to the need for compliance to the Health Insurance Profitability and Accountability Act (HIPAA), which might result in off-shoring a good quantum to other countries such as India, according t o analysts. Apart from administration and paper work, imageology also offers business promises to India.

Acreis, an Australian financial services company outsources.
SITEL will manage inbound sales and customer service calls as well as back-office support, including application processing, correspondence, email and fulfillment for Acreis. The service will be delivered from the Devonport, Tasmania center from January 2006 and expand throughout the year as the company's needs grow. In addition, SITEL Australia will deliver a long-term 40-seat inbound customer service program from the Burnie, Australia center.

Procurement Business Process Outsourcing at Rent-A-Center
Rent-to-own operator Rent-A-Center has inked a procurement business process outsourcing (BPO) services deal with services provider ICG Commerce as the company looks to BPO as a key vehicle for combating rising operating costs and achieving performance improvement goals

ISS & ARINSO sign first HR outsourcing agreement in the Netherlands
ISS Facility Services, one of the world's largest facility services groups, has chosen to outsource its administrative HR services to ARINSO under a five-year contract valued at 12.5 million EUR.

State of Colorado Child Health Program signs extension to ACS
This one-year contract is an extension of the Colorado CHP+ contract awarded to ACS in 2003 to support enrollment of uninsured children into Colorado CHP+. ACS will provide multilingual call center services to providers and members who need information about CHP+ application and eligibility processes. ACS will also process CHP+ applications, determine eligibility, collect premium payments, manage complaints and appeals processes, handle correspondence, and administer a website for the CHP+ program.

Allegheny Energy signs IT agreement with EDS-led consortium
Under the seven-year agreement EDS will manage Allegheny's applications, desktops, mid-range servers and communications networks. Deloitte Consulting will play a major role in an ERP application software implementation, and A.T. Kearney, currently an EDS subsidiary, will add its utility industry insights, operations experience and supply chain expertise to the team.

 
 Service Provider News
 

India leads in offshore outsourcing: Gartner
Although more options for external service provision are becoming available worldwide, India remains the market leader with a majority of essential resources and a sufficiently robust technology infrastructure, the firm said. It has predicted that by 2007, total global offshore spending on it services will reach 50 billion dollars. Strong governmental support is rapidly propelling China's capabilities into the frame, while Latin America, Brazil and Mexico are increasingly becoming attractive options. In Eastern Europe, the Czech Republic, Hungary, Poland and Russia are among the countries to watch, Gartner said.

LogicaCMG and Unilog: scale, reach and consulting
LogicaCMG has agreed to acquire Unilog, the France-headquartered IT services provider, for EUR 930.3 million. Under the agreement, LogicaCMG will conditionally acquire 32 percent of Unilog from members of Unilog management and others for a total of EUR 255.4 million in cash and the issue of 19.6 million shares. LogicaCMG has proposed to acquire the remaining 68 percent of Unilog through a public offer to Unilog shareholders. The company had been targeting acquisitions in France and Germany in order to build scale and accelerate the return to profitability of Logica's units in those regions. Company officials added that the bid for Unilog does not rule out further acquisitions in Germany, despite the greater scale of the combined businesses.

HR XCEL Chosen By Mason Contractors Association Of America To Provide Human Resource Services For Members
HR XCEL, LLC, announced today that it has been endorsed by the Mason Contractors Association of America (MCAA) to provide Human Resource Outsourcing, Benefits Administration and Payroll Solutions to association members and their employees. HR XCEL is part of The Compleat Benefits SolutionTM, a program that gives MCAA members access to products, practices and services from some of the nation's leading insurance carriers, third-party administrators and human resource firms.

SMT DIRECT PARTNERS WITH ZENSAR TECHNOLOGIES TO PROVIDE BPO SERVICES IN PUNE, INDIA
SMT Direct Marketing Inc. (www.smtdirect.com), a leading provider of multi-media contact center outsourcing services, has partnered with Zensar Technologies of Pune, India to provide a combined IT, voice and business process outsourcing services for its international clients through an “OPTI-Shore” delivery model.

Blackstone, Carlyle vie for ICICI Bank’s OneSource stake
PRIVATE equity giants such as Carlyle, Blackstone and Standard Chartered’s private equity arm have shown interest in a deal involving ICICI OneSource where they could end up owning a substantial portion of the company by buying out its majority owner ICICI Bank, industry sources said.

TCS to invest in Latin America
Tata Consultancy Services (TCS) will set up a new global development centre in Brazil to enhance its infrastructure in the Latin American region to facilitate a $ 260 million outsourcing order won from ABN AMRO Bank.

WNS Global plans IPO next year
The $165-million company currently has offshore delivery centres in Mumbai, Pune, Nashik and Gurgaon in India, and Colombo in Sri Lanka. In addition is contemplating setting up 500-seat centres in Hyderabad and Chennai. WNS currently employs around 8,000 people in India

PacificNet's New 250-Seater In China
CRM and call center vendor PacificNet Inc. is announcing that its PacificNet Epro subsidiary will launch a new 250-seat call center in Guangzhou, China, due to what company officials claim is 'a significant increase in customer demand for call center services in Hong Kong and China.'

Conexant Ramps Staff India
Newport Beach-based Conexant is continuing its expansion in India, it expects to have a staff over approximately 700 at its locations in Noida, Hyderabad, Pune, and Bangalore by the end of September.

 

 

 

 

 
 

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Baroni Limited
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